Privacy Policy

Last updated: January 22, 2026

Indsoft24 (“we”, “our”, “us”) operates a WhatsApp communication and marketing platform that enables businesses to send transactional, service, and promotional messages to their customers using the WhatsApp Business API provided by Meta Platforms, Inc.

We are committed to protecting your privacy and complying with applicable data protection laws.

1. Information We Collect

We may collect and process the following information:

• Identity Information: Name, phone number, and profile information provided via WhatsApp.
• Communication Data: Message content exchanged through WhatsApp.
• Metadata: Timestamps, delivery status, and read receipts.
• Technical Data: IP address, browser type, and device information (for dashboard users).
• Business Credentials: Business account details and API keys (for platform users).

2. How We Use Information

We use the collected data to:

• Facilitate the sending of WhatsApp messages on behalf of businesses.
• Deliver transactional, service, and approved promotional communications.
• Maintain, secure, and improve platform performance.
• Ensure strict compliance with Meta WhatsApp policies.
• Identify and prevent fraud, spam, and platform abuse.
• Provide efficient technical customer support.

3. WhatsApp & Meta Data Usage

Our service utilizes the WhatsApp Business API. All message data is processed in accordance with Meta’s Terms of Service and Privacy Policy.

We do not sell, rent, or share WhatsApp data with third parties except:

• Meta Platforms, Inc.: Necessary for actual message delivery.
• Legal Compliance: Legal authorities when required by applicable law or court orders.

4. User Consent & Opt-out

Businesses using our platform are strictly responsible for obtaining explicit user consent (opt-in) before sending WhatsApp messages. We provide tools to manage these preferences.

Note: Users can opt out at any time by replying "STOP" to any message received through our platform.

5. Data Storage & Security

We implement robust technical and organizational measures to protect your data:

• Data is stored securely using industry-standard AES-256 encryption.
• Access is strictly limited to authorized personnel via multi-factor authentication.
• Message data is retained only as long as required for service delivery or legal obligations.

6. Data Retention

We retain WhatsApp communication data for a limited period (typically 30-90 days) unless a longer retention period is required by law or specific business contract needs.

7. User Rights

Under data protection laws, users have the following rights:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct inaccurate information.
• Erasure: The right to request that we erase your personal data under certain conditions.
• Withdrawal: The right to withdraw consent for marketing communications.