These Terms govern the use of Indsoft24 WhatsApp Services, including WhatsApp messaging, automation, and marketing tools. By accessing our platform, you agree to be bound by these terms.
1. Service Description
Indsoft24 provides a specialized communication platform enabling businesses to interact with their customers via WhatsApp using the official WhatsApp Business API.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age.
- Have the lawful authority to represent and bind your business entity.
- Strictly comply with all WhatsApp and Meta platform policies.
3. Acceptable Use Policy
Prohibited Activities: Users strictly agree
NOT to:
- Send spam, unsolicited messages, or bulk marketing without prior consent.
- Distribute misleading, fraudulent, or illegal content.
- Violate WhatsApp Commerce or Messaging Policies.
- Utilize purchased, rented, or "scraped" phone number lists.
4. WhatsApp Policy Compliance
Users are solely responsible for ensuring their communication adheres to:
- WhatsApp Business Messaging Policy
- WhatsApp Commerce Policy
- Meta Platform Terms
Note: Violation of these policies may result in immediate account suspension or termination by either Indsoft24 or Meta.
5. User Responsibilities
- Consent: Obtain explicit WhatsApp opt-in from recipients before messaging.
- Accuracy: Maintain accurate and up-to-date business profile information.
- Templates: Use only Meta-approved message templates for outbound notifications.
6. Account Suspension & Termination
We reserve the right to suspend or terminate access to our platform at our sole discretion for:
- Verified policy violations or suspicious activity.
- High spam report rates from WhatsApp users.
- Compliance with legal or regulatory requirements.
7. Limitation of Liability
Indsoft24 provides the platform on an "as-is" basis. We are not liable for:
- WhatsApp server outages or delivery failures.
- Restrictions or bans placed on your account by Meta Platforms, Inc.
- Business losses resulting from message non-delivery or delayed communication.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in your registered business location.