Product Information & Documentation

Last updated: January 22, 2026

Welcome! This comprehensive guide will help you understand and use all features of our WhatsApp Business API Platform.

Platform Overview

Our WhatsApp API Platform is a comprehensive solution for businesses to manage WhatsApp communications at scale through the official WhatsApp Business API.

Key Capabilities:

Bulk Messaging: Send thousands of messages efficiently
Campaign Management: Create, schedule, and track marketing campaigns
Unified Inbox: Manage all customer conversations in one place
REST API: Integrate WhatsApp into your existing systems
Template Management: Create and manage approved message templates
Analytics: Track delivery, read receipts, and campaign performance
Wallet System: Flexible credit-based pricing with automatic refunds

Getting Started

Step 1: Account Setup

Register for an account at Register Page
Verify your email address
Complete your profile information
Wait for admin approval (usually within 24 hours)

Step 2: Connect WhatsApp Account

Go to WhatsApp Accounts in the dashboard
Click "Add New Account"
Enter your Meta credentials:
- Phone Number ID
- Business Account ID
- Access Token (System User Token)
Save and verify the connection

Need Help? See our Meta Guidelines for detailed setup instructions.

Step 3: Add Credits to Wallet

Go to My Wallet in the dashboard
Click "Add Credit"
Choose payment method (Razorpay)
Complete payment (minimum ₹100)
Credits are added instantly

Note: Each message sent (campaign or direct) deducts credits from your wallet based on your per-message cost (set by admin per category and message type).

Core Features

Campaign Management

Create and manage bulk messaging campaigns:

Create Campaign: Select template, choose contacts, set variables
Schedule: Set future date/time for automatic sending
Track: Monitor sent, delivered, read, and failed counts
Pause/Resume: Control campaign execution
Cost Estimation: See estimated cost before sending

Tip: Campaigns automatically check wallet balance before sending. Ensure sufficient credits.

Unified Inbox

Manage all customer conversations:

View Conversations: See all message threads with contacts
Send Messages: Reply to customers directly
Real-time Updates: Receive new messages instantly
Message History: Access complete conversation history

Template Management

Create and manage WhatsApp message templates:

Create Template: Design message with header, body, footer
Add Variables: Use 1, 2 or named variables
Submit for Approval: Templates go to Meta for review
Track Status: Monitor approval status (pending/approved/rejected)
Sync Templates: Import templates from Meta

Templates must be approved by Meta before use in campaigns. Approval takes 24-48 hours.

Wallet System

Manage your messaging credits:

Balance: View current wallet balance
Add Credits: Top up via Razorpay payment gateway (min ₹100)
Transactions: View all credit/debit transactions
Cost Per Message: Set by admin (varies by category: MARKETING, UTILITY, AUTHENTICATION and message type: text, template, API)
Auto-deduction: Credits deducted automatically when messages are sent
Refunds: Automatic refunds for failed/undelivered messages

Message Categories & Pricing

Our platform supports three message categories with different pricing:

UTILITY

Transactional messages (order confirmations, shipping updates)

MARKETING

Promotional messages (offers, newsletters, campaigns)

AUTHENTICATION

OTP and verification codes

Pricing: Admins can set different costs for each category and message type (text, template, API) per client. Contact your admin for pricing details.